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Return Policy


Live Online Shop allows conditional returns for every items within 3 days after the date of receipt. Items that are damaged, defective, or not as described on the website can be returned within 3 days, and can be repaired or maintained for 1 week from the date of receipt (in some cases 1 month).

Can I return this product?

You can return this product for a replacement or a refund, within 3 days after receiving your order.

What are the required conditions?

Condition A:

If the product is not same as advertised; The product must be returned unused, in original packaging and with all seals & tags intact.

Condition B:

If the product is damaged, defective or counterfeit; The product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.

If any customer claimed damaged or defective Product within 3 days will pick from customer or customer can send to our office address thorugh Sundarban Courier Service.

After receiving customer product if we found product is defective then Live Online Shop will replace that product and we will bear Pick and drop charge. If we found product is not faulty/Defective then we will send this product to customer and customer have to bear pick and drop charge which is 100 tk.

How to return this product?

To return a product, simply follow the steps below:

Step 1: Start the Easy & Fast Return

Call us at 015-3759 8673

Inform the details about problem

Step 2: Pack your product

Pack your product according to the return conditions

Include all tags, accessories or free gifts you received

Fill and include the “Easy & Fast Return” form included in your package

Step 3: Return your product

If you requested a pickup, we will contact you to arrange a pickup time

For further information please visit Contact Us.

What’s next?

We will send you a tracking number via SMS/email after the package has been picked up or dropped off. We will immediately initiate your replacement or refund when we have received your package and it has passed our Quality Evaluation. For expected timelines please visit Contact Us.

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